Refund Policy

    You have a period of seven working days from the day after your key file, which unlocks Terragen™, was sent to you in which to claim a full refund if – and only if – you choose not to use the key file to unlock Terragen. Your purchase is deemed to be the provision of a service.

    After seven working days, or if you use the delivered key file to unlock Terragen, whichever is sooner, you no longer have the right to a refund.

    You can make a claim for a refund by sending a notice of cancellation to Planetside Software LLC with the following information :

    • The name you registered with
    • The email address the key file was sent to
    • Your mailing address
    • The full name of the person or organisation the refund should be payable to

    You may send the information either :

    By mail to:

    Planetside Software LLC

    2820 Sawtelle Blvd Unit 204

    Los Angeles, CA 90064 U.S.A.

    Or by email to

    Your refund will be made by check/cheque mailed to you within 30 days of receipt of the notice of cancellation, providing the conditions outlined above have been met.

    When you have made a claim for a refund under these terms you must delete or destroy the key file that was sent to you, along with any copies you may have made.

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