Terragen 3 crashes on accessing library

Started by pclavett, February 12, 2015, 07:01:20 PM

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pclavett

Hi guys
Had not used the library up to now but trying it today crashes the software instantly.
I am running this on a new MacPro with MacOS Yosemite.
Have others seen this ???Paul

bobbystahr

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Oshyan

It's definitely not a general issue (Mac or PC), that certainly would have been reported by now (or caught by our alpha test team). Most likely it's a particular asset that you've imported (or attempted to import) into the library. Keep in mind that, even if you haven't used the library before, it is set by default to add items that you load in scenes to the library, so you will probably already have some stuff in there. Sometimes the process of creating thumbnails for some image types or large images can cause problems. So first try deleting your library database in the Preferences, and see if that helps. If so, you can try to add a few items into the library again, and see if it works in a general sense. Then you can try re-adding all your items if you want, and see again if it crashes. If so, you may have to do a trial and error process to narrow down which specific item is causing it.

- Oshyan

pclavett

Hi Oshyan
Have deleted the preference items and now it does open with no problems.
Thanks !
Paul

Oshyan

Glad to hear. Let us know if it happens again.

- Oshyan

Zairyn Arsyn

I had the same problem for a bit, then I did what you did, fixed it.
Quote from: pclavett on February 15, 2015, 11:59:50 AM
Hi Oshyan
Have deleted the preference items and now it does open with no problems.
Thanks !
Paul

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