Welcome to
Planetside Software Forums
.
Log in
Sign up
Search Forums
Search
Home
Search
Planetside Software Forums
►
Support
►
Terragen Support
►
Maintenance Renewal Doesn't Work
Maintenance Renewal Doesn't Work
Started by jhmart1, June 18, 2023, 01:13:00 PM
Previous topic
-
Next topic
Print
Go Down
Pages
1
User actions
jhmart1
Member+
Posts: 20
Logged
Maintenance Renewal Doesn't Work
June 18, 2023, 01:13:00 PM
Last Edit
: June 18, 2023, 06:13:18 PM by jhmart1
So, I just went in to purchase my Maintenance Renewal license. Clicked on Renew. Spent $89.00. Received the Downloads email. Clicked on the download links. The only thing it tells me is that my license key is expired and to renew my license key. Frustrated that I just spent money and I am being told that my license is still expired. What's going on?
Update: Not sure what was wrong, but Matt has corrected the issue.
Matt
Planetside Staff
Posts: 4,694
I'm the crazy one
Location: Mammoth Lakes, California
Logged
Re: Maintenance Renewal Doesn't Work
#1
June 18, 2023, 06:17:41 PM
Sorry about this. We've corrected the license expiry date. Thanks for letting me know over on Discord that it's working correctly now!
Just because milk is white doesn't mean that clouds are made of milk.
denders
Member+
Posts: 27
Location: TN, USA
Logged
Re: Maintenance Renewal Doesn't Work
#2
August 20, 2023, 07:50:28 PM
I just renewed my license this evening. I seem to have the same problem. It shows the expiry date as February 2023.
Kevin Kipper
Planetside Staff
Posts: 304
Logged
Re: Maintenance Renewal Doesn't Work
#3
August 21, 2023, 02:25:57 PM
Hi Denders,
I've addressed the Maintenance license renewal as of this morning. If you run Terragen 4 again, it should locate the new license expiration dates and run without any problems.
denders
Member+
Posts: 27
Location: TN, USA
Logged
Re: Maintenance Renewal Doesn't Work
#4
August 21, 2023, 02:37:34 PM
Yup, all is good. Thank You!
Print
Go Up
Pages
1
User actions
Planetside Software Forums
►
Support
►
Terragen Support
►
Maintenance Renewal Doesn't Work
User actions
Print