We encountered a partial loss of data from late on Wednesday 7th of May to early Saturday 10th of May, 2025, when we were forced to restore some of our databases from a backup. The data loss affected the forum and the store, including a small number of license purchases and renewals.
Please be assured that we have records of all purchases and subscription renewal payments that were made during that time, and we will make sure that all databases are made whole this week. If you encounter any issues with your licenses, please contact us and we'll get them fixed as soon as possible.
If you created a forum account or made a post during that time, it might have been wiped out.
We apologize for any inconvenience this might have caused.
Matt
