Server ?

Started by raymoh, March 22, 2026, 03:38:13 PM

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raymoh

Recently, there have been more and more disruptions/interruptions on your server, resulting in Terragen constantly complaining that the "license has expired" or the app doesn't start at all and the website is no longer accessible. It would be great if you could get this under control again. It's getting annoying over time.
However, if this is just normal server maintenance, it would be nice if you at least communicated this.
"I consider global warming much less dangerous than global stupidity..."
(Lisa Fitz, German comedian)

Matt

Hi Raymoh,

Recently the main server has seen occasions where it was hit by large numbers of requests in a short time, with IP addresses often pointing to large AI companies. We've noticed some temporary outages as a result of this.

If license availability is being disrupted then that is unacceptable and we need to do something about it, so thank you for bringing this to our attention.

We're investigating possible solutions now.

Just because milk is white doesn't mean that clouds are made of milk.

Matt

I also want to mention that Terragen doesn't need to access the server very often. Terragen uses the license key file (.lic file) cached on your hard drive most of the time, and if the cached key file is valid and not expired then it can run without the server. It only needs the server if you are on a subscription plan and you're past the renewal date, or if you're on a perpetual license and attempting to run a version of Terragen that's newer than the maintenance expiry date cached in the key file. In those situations it needs to look at the server to see if the license was renewed. If it was renewed it will re-cache the key file to your hard drive. It checks at other times too, just to be proactive (up to a day before expiry, and at other times when checking for software updates), but those proactive checks should not interrupt your work if they fail to connect.

Still, if the server is having trouble on those rare occasions when Terragen needs to obtain the updated key file, that is unacceptable, so we're going to improve this.
Just because milk is white doesn't mean that clouds are made of milk.

raymoh

Thank you for your explanations. The fact remains:
When I start Terragen, I suddenly get a message on the Splashscreen that my license has expired 5 years ago (!) ... Then I just have to go to the Terragen website and see that it is down.
When it works again, Terragen also starts normally, without any message. This behavior is (for me) reproducible every time the website is down. If my license seems to be expired, the website is down or vice versa: If I first see that the website is down, I will definitely get the message that my license has expired.
"I consider global warming much less dangerous than global stupidity..."
(Lisa Fitz, German comedian)

Matt

In that case it might be a bug in how Terragen is dealing with the server, or I'm misremembering a detail of how it works in recent versions. I'll look into this.
Just because milk is white doesn't mean that clouds are made of milk.

Matt

@raymoh  I have sent you a Personal Message. Please check your inbox here on the forums. I'd like some additional info to diagnose your license issue. Thanks.
Just because milk is white doesn't mean that clouds are made of milk.