Planetside Software Forums

Support => Terragen Support => Topic started by: mindsap on August 01, 2013, 12:56:34 PM

Title: Unable to upgrade
Post by: mindsap on August 01, 2013, 12:56:34 PM
 :'(Hi planetside I am having a problem purchasing upgrade to TG3 .  I can't log in because I don't have the correct password,  but when I request my password I never get a response. Its been three days now what's up?
Title: Re: Unable to upgrade
Post by: Oshyan on August 01, 2013, 08:17:41 PM
The first email about account access issues we have is from yesterday. We're just dealing with quite a high volume of mail, so apologies for the delay. We'll get back to you shortly.

- Oshyan
Title: Re: Unable to upgrade
Post by: mindsap on August 02, 2013, 01:20:35 PM
Thanks Oshyan for your help,  I was able to pay for and upgrade TG.  Just waiting for my key.

Jim
Title: Re: Unable to upgrade
Post by: mindsap on August 03, 2013, 04:37:06 PM
 :)I've got my key, program working great, all is right with the world. Thankyou all for your patients putting up with my inpatients.

Jim
Title: Re: Unable to upgrade
Post by: Oshyan on August 03, 2013, 04:42:24 PM
Glad to hear it. :)

- Oshyan