Hey everyone. Turns out this issue was on our end (caused by our web hosting company misconfiguring something). Very sorry about this! Details below:
On Monday, March 12th at approximately 6AM Pacific Time our web hosting company made a severe configuration error during a routine migration to a new server. This caused some visitors to our website to be redirected to a domain that we do not own or have any control of. This may have triggered warnings from your web browser or antivirus software regarding possible scam or malware activity. This is not the result of any malware on our website, but rather it is due to the configuration issue which misdirects some of our website visitors to a completely different website.
We corrected the error as soon as possible, but unfortunately due to the nature of the configuration issue which caused it, it will take up to 48 hours be fully resolved. Additionally, since the issue was the result of a DNS misconfiguration, we cannot simply take down our website or do anything else to address the issue besides simply wait for the correct DNS information to be mirrored across the global Internet.
It does not affect all visitors, those of you who have successfully connected to our main website or forums within the last 24hrs should be unaffected. For anyone else we unfortunately have to recommend that you not visit our website (planetside .co .uk) until Wednesday, March 14, 2018 at 10PM Pacific Time. This is approximately 34 hours from the time of this posting, since 14 hours have already passed following the correction of the error.
We deeply regret any issues caused by this problem. We will be working with our web hosting company to ensure that they address whatever circumstances allowed this error to be made and that they do everything possible to prevent such mistakes in the future. We at Planetside Software will also be creating new procedures and system checks to help ensure correct configuration in the future. We appreciate your patience and understanding while this issue is addressed. We will post an update when we are confident that all visitors will arrive at the correct website.
- Oshyan