Planetside Software Forums

Support => Terragen Support => Topic started by: mash on December 18, 2022, 07:33:58 PM

Title: Web site acess
Post by: mash on December 18, 2022, 07:33:58 PM
Hi, Can you check the security on the Planetside.co.uk web page? 
It rejected my password, I then tried to changed my password and now the web site has locked me out for 24 hours.
That was over 24 hours ago. It seems to have added another 24 hours. 

Access Restricted
Access from your IP address has been temporarily restricted.

Restriction Details
Too many requests from your IP address have triggered the site's automated defenses.
This website uses a security service to monitor requests to check for activity that is malicious, abnormal or unexpected.

[th][color=var(--bs-table-color)]Restrictions Lifted[/font][/size][/color][/th]
[color=var(--bs-table-color)]23 hours from now[/font][/size][/color]

Please contact site admin to request your IP address is unblocked.


Title: Re: Web site acess
Post by: WAS on December 24, 2022, 09:24:49 PM
Are you using a public (free) VPN? That may be the issue. 
Title: Re: Web site acess
Post by: Kevin Kipper on December 25, 2022, 09:08:14 PM
Hi mash,

If you send us your IP address I can look to see why the website's security feature is blocking it for some reason.  Please feel free to email us at support@planetside.co.uk