Hello,
How long does it take usually to receive the licence key after purchase ?
I begin to worry because I haven't received anything yet. I wrotte a message yesterday to the registration mail as indicated
but no answer so far.
Order Number : 2550
Placed : 11/28/2011 13:24:53 EST
from xfrog site.
I just received the licence key, thank you very much.
I am now going to learn terragen in depth and hope to post my first image very soon.
Sending keys is currently a manual process and can take up to 24 hours. In the case of Xfrog bundles it can take longer because they *manually* notify us via email of bundle purchases, and sometimes there are additional delays on their end.
- Oshyan
Does anyone feel like doing licenses? ;D
I ordered no xfrog bundles.
Checked spam folder.
Transaction for the value of: EUR225.88
Description: Pre-Purchase Terragen 2 (1 licenses)
From: Planetside Software
Merchant's cart ID: TG2
Authorisation Date/Time: 11/Feb/2012 15:25:04
WorldPay's transaction ID: 2196193017
I'm sorry about the delay on this one, nbk2. The key has now been sent.
Matt
Thanks a lot Matt :D
Seems to work.
Hello, I haven't received my key yet either. I know, I'm probably impatient, but I'm dying to render in full glory ;)
[edit] removed worldpay data, not sure if I should post that here.
Anyway can someone from planetside look into this? I sent a request to the email address specified on the worldpay receipt.
Thanks...
I don't see any key requests in the registrations queue that haven't been handled, so I presume yours was sent. Let us know if not.
- Oshyan