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General => Open Discussion => Topic started by: Dune on August 21, 2014, 03:10:01 AM

Title: PC Error
Post by: Dune on August 21, 2014, 03:10:01 AM
What I fear most has happened, my offline rendering machine gives trouble:

chassis intrude! please check your system
CPU fan error!
Fatal error... system halted

Hope this falls under warranty.... no rendering for now, alas.

Any magicians around?

Title: Re: PC Error
Post by: Kadri on August 21, 2014, 03:26:39 AM

If it is only a "CPU fan error" it might be related to heat issue and
if there wasn't any harm to other parts it could be easily and cheaply changed.
Title: Re: PC Error
Post by: archonforest on August 21, 2014, 03:37:23 AM
If u have warranty still just use it and get the company ti fix it. Do not try yourself as u might loose the warranty.
Otherwise this whole thing can be created by the faulty fan. Just chk if the power cable of the fan actually connected well on the mobo. Anycow if the cpu fan is dead do not try to use the pc. Some cpus can burn like this. Intel CPUs shuts down after a certain celsius to prevent damage.
Title: Re: PC Error
Post by: Dune on August 21, 2014, 05:06:02 AM
It just appeared out of the blue, without excessive use, and can't have to do with chassis intrusion jumpers as this mobo doesn't have them. Clearing CMOS didn't help, fan is slow (is it slow?) @320RPM, but CPU is not much more than 54º when rendering. No cables loose.
But everytime I can't load OS. Seems like an issue with this mobo;  P8Z68-V, but just within warranty (36mths till November). Frustrating!
Title: Re: PC Error
Post by: kaedorg on August 21, 2014, 06:30:36 AM
Ulco

Here is a link for problem which seems similar
https://vip.asus.com/forum/view.aspx?id=20081024173658250&board_id=1&model=P5K-E%2FWiFi-AP&SLanguage=en-us&page=1
Hope it helps

David
Title: Re: PC Error
Post by: archonforest on August 21, 2014, 07:29:13 AM
Best to give it back to the shop as u still have warranty. Then they figure out the rest. Fix or give a replacement PC. :D
Title: Re: PC Error
Post by: Dune on August 21, 2014, 07:39:11 AM
Thanks guys. They said to RMA it (the whole bulky machine), but if it's only a faulty fan, it's easier to just replace that first. I found a lot of those threads as well (not yours though). I may unscrew it once more and check the insides.
Also, the fan doesn't fall under warranty, but the mobo does, so I don't want excessive costs if RMA'ing it and it turns out to be the fan. On the other hand.... I must render!
I think I need another backup working machine.....
Title: Re: PC Error
Post by: jaf on August 21, 2014, 10:15:06 AM
My instincts tell me a faulty fan wouldn't cause those problems (except cpu fan error) unless the cpu was overheating.  But maybe there's some interaction in the bios when the error is encountered.  If it's a variable speed fan, it likely would run slow without much cpu load, but most of those fans initially start at full speed and then back off until needed. 

Good luck and hope you get a speedy, low cost fix.   
Title: Re: PC Error
Post by: Upon Infinity on August 21, 2014, 10:32:51 AM
Once, I had attempted to get some of the dust out of my fan, but wound up smearing the dust into the turning mechanism, disabling the fan.  The computer sensed that the fan wasn't turning and gave me an error instead of restarting.  Once the fan had been properly cleared of dust, and turned freely, the error went away.  Might be worth a shot.
Title: Re: PC Error
Post by: Dune on August 21, 2014, 11:12:34 AM
Thanks for thinking along. The vendor assumes it's the mobo that's a bit 'unwell', which I found on the web, is a common thing with asus regarding attached fans. I cleaned it of dust, and it wasn't even very dirty. I don't think that's the problem. Taking it down on Monday, see what they find....
Title: Re: PC Error
Post by: mhall on August 21, 2014, 11:40:22 PM
Hey Dune,

If you have stuff you need rendered while your backup machine is off, I've got that spare machine I can fire up for you.

Obviously that's not particularly useful if you are doing iterative tests and need really fast feedback, but if you have some finals that need rendering, let me know.

I actually have two Quad Core i7s sitting quietly - one with 16GB, one 24GB. They should be able to handle your scenes without troubles.

Same gentlemen's agreement as last time. :)

Regards,
~Micheal
Title: Re: PC Error
Post by: yossam on August 21, 2014, 11:53:22 PM
I could help also if needed............you know the details.  :)
Title: Re: PC Error
Post by: Dune on August 22, 2014, 02:12:27 AM
Thanks a lot guys, got the same offer from Kaedorg, you're true friends  ;D ;D But fortunately not, right now.
Title: Re: PC Error
Post by: mhaze on August 22, 2014, 05:08:48 AM
Ditto, I have plenty of ram now!
Title: Re: PC Error
Post by: Dune on August 22, 2014, 11:07:37 AM
Strange thing is; I still got the CPU fan error, but then it loads win7! Temps are quite ok when I render, about 60º C. I will check a few times, don't want to embarrass myself.... and thanks Mick!
Title: Re: PC Error
Post by: Dune on August 26, 2014, 03:10:25 AM
Well, they 'repaired' it  >:( Actually, they just turned off monitoring of the cpu fan, which is a feature of the mobo. I could have done that, but didn't because IMO it's important that its speed is monitored, and gives a warning if it fails, so the cpu won't burn. Cost me a few hours ride and 17 euro's for this 'solution'.
So, what do you guys think of this; is it a 'legitimate repair',  or should I insist on a more fundamental repair, which will probably be a new mobo? IMO, a mobo is defect if not all works as it should!
Title: Re: PC Error
Post by: Oshyan on August 26, 2014, 03:12:53 AM
Your CPU should still automatically shut down if it goes over-temp, even without the fan warning. It's a lame "fix" but a motherboard replacement is a pretty major surgery, hehe.

- Oshyan
Title: Re: PC Error
Post by: Dune on August 26, 2014, 04:05:16 AM
You're probably right, but it pisses me off that they 'repair' it and charge me for something I could easily have done myself, in fact even considered, but didn't do. They could have told me this 'solution' in the mail correspondence.
I've sent a mail to Asus, see what they say; maybe I can get a discount out of it for my next machine at this vendor if they won't fundamentally repair/replace...
Title: Re: PC Error
Post by: Oshyan on August 26, 2014, 05:26:21 PM
I agree they should have told you that could be a possible solution in email.

- Oshyan