i tried the demo version with no problem so i purchased the deep version, everytime i render it gets to about 80% then it crashes with an NTDLL.DLL ERROR and closes down, i have today reformated and only installed TG2 again the same thing is happening, i am p------- off and want a refund as i can not use the program, has anyone else had this and id there a fix.
i am using core 2 duo e6600 with xp home edition, and have never had this error before.
We'd need a bit more specific information about what you were trying to render.. render settings? object populations?
mate it even happens when i render the default setup.
every time, it runs through the first tage of render with the dots on screen then gets half way through the next part where the picture block come on screen then it crashes with the standard xp window mid screen, blaming NTDLL.DLL for the error, then tg2 closes down, it matters not how simple the render setting are, the demo ran fine, but now i cannot even run the same render with the deep version without the crash.
USING
XP WITH SP2
CORE 2 DUO E6600
2GB RAM
I HAVE REFORMATED AND TRIED ALL THE TRICKS I CAN FIND ON THE INTERNET ABOUT NTDLL.DLL ERRORS BUT IT STILL HAPPENS, ITS GETTING FRUSTRATING WAITING FOR AGES ONLY TO HAVE IT CRASH AGAIN.
Well, the default screen should not take ages ... but seriously ... have you tried reinstalling the free version? It could be a memory issue that did not show up before. Just an idea.
DEMO VERSION STILL RUNS ERROR FREE, FULL DEEP VERSION NEVER COMPLETES A RENDER WITHOUT CRASHING
Quote from: TOPDOG on July 25, 2007, 07:23:06 PM
DEMO VERSION STILL RUNS ERROR FREE, FULL DEEP VERSION NEVER COMPLETES A RENDER WITHOUT CRASHING
Its interesting you say that the Deep Edition (I have Deep + Animation my self) never completes a render without crashing...yes it dose it may take a while on large images but gets there in the end, there are times when working with certain node set ups where the application will crash and other occasions where it will freeze up but the latest build that is available is far less prone to crashing that I have seen then the initial free version.
It appearers that crashes and there causes appear randomly form what I have experienced, and the best thing to do is try and repeat them then come here and file a bug report (Ideally with attached Screen Shoot/s and TGD Files), TG2 is still in its early days yet and will get better with time.
Regards to you.
Cyber-Angel
I MEAN MY DEEP PROGRAM NEVER GETS TO DO A FULL RENDER WITHOUT CRASHING.
Did you uninstall the free version first and then install the registered version?
YEP FREE VERSION WAS UNINSTALLED, THEN TRIED FRESH XP INSTALL, NO JOY.. STILL CRASHES DURING RENDER NTDLL.DLL
I've never had anything like this and have had the Deep version from almost the beginning. I'd say you should take this to the support section and work with Planetside. I've never heard anything like this in any shape or form. I'm also wondering about your uninstall of the free version (yes, uninstall it before installing the Deep version). Another thing would be that NTDLL.DLL is not Planetside's DLL, which means it's something other than this program and likely (if nothing else is obvious) is a driver issue.
http://www.computerhope.com/issues/ch000960.htm
http://support.microsoft.com/kb/314474
http://support.microsoft.com/kb/101096
http://www.computing.net/cgi-bin/AT-search.cgi?search=Missing+export+NTDLL.DLL&forum=WindowsMe&page=1
Have you installed the SP2 for XP?
Make sure you have SP2 installed, as well as all of the latest graphics card drivers - this is very important. Is there *any* way to render *any* scene - does even the "Quick Render" node crash? Do you notice any odd colors in the first render (with all of the dots) such as deep blues, greens, or reds? Could you possibly share some screenshots of the program? I realize that you're furious at this issue, but giving us all of the information you have in a clear fashion will dramatically help with the troubleshooting process.
Quote from: TOPDOG on July 25, 2007, 07:46:29 PM
I MEAN MY DEEP PROGRAM NEVER GETS TO DO A FULL RENDER WITHOUT CRASHING.
Please post a sample project file , I have the core DUO 6600 and can leave it running for hours. perhapse the deep version is in some way stressing the hardware that the free one does not. , do I rememeber a limitation on render size of something with the free version ?
reduce the video resolution of your desktop to maybe 1024 X 768 and retry
You are not overclocking by any chance , I have seen some instability by OC the CPU
Cub
And please stop yelling in capital letters. It is annoying and I stopped reading.
Hi, ok as i have said , this is a fresh install of xp with no other programs installed, no virus check or anything as i wanted to test a clean windows, screen resolution is 1024x768, all the latest drivers, sp2 installed, all updated.
it will render anything at the same levels as the demo version but as soon as i up the quality, aa, or screen size it gets about halfway through the render then it crashes with the usual xp box in the middle of the screen, it says the error is in module NTDLL.DLL.
The options are send report or not as is usual with the xp crash window, which ever i press the terragen will close down, so i lose the render, the only way i am gonna be able to do a big render is to crop into loads of pieces and hopefully it will last to do a small render each time, i have never had this error ever before exept for this software, i can run 3ds max with a massive render screen running indefinitly and no problem, all my software has run perfectly except for the deep terragen.
I have tried all the fixes that i can find for NTDLL.DLL errors but nothing works,
its a fresh xp install with no other programs installed, everything is up to date, drivers, sp2 installed, it will render anything that the demo can do but as soon as i go larger or up the quality or aa it will crash half way through the render with the NTDLL.DLL error, the pc will run a massive render scene in 3ds max no problem, i have never seen this error before with any software that i have used.
Do you get an errormessage with an event-ID? Which one? Check http://eventid.net
This sure sounds like a graphics error, but I don't want to be a broken record. Nevertheless, this error indicates a Microsoft OS Kernel error, which can be related to third-party software running in the background.
Would you mind finding your NTDLL.DLL and giving us the version number here?
Quote from: TOPDOG on July 26, 2007, 06:16:07 AM
its a fresh xp install with no other programs installed, everything is up to date, drivers, sp2 installed, it will render anything that the demo can do but as soon as i go larger or up the quality or aa it will crash half way through the render with the NTDLL.DLL error, the pc will run a massive render scene in 3ds max no problem, i have never seen this error before with any software that i have used.
Quote from: TOPDOG on July 26, 2007, 06:11:43 AM
it will render anything at the same levels as the demo version but as soon as i up the quality, aa, or screen size it gets about halfway through the render then it crashes with the usual xp box in the middle of the screen, it says the error is in module NTDLL.DLL.
How much are you upping the quality? If you put quality above 1 and render at quite large sizes (over 1.5 megapixels or so), the renderer does sometimes crash - it's not that good at handling large sizes yet, and increasing the quality dramatically increases the chance of an error.
Broken or malfunctioning software can be extremely annoying and I can understand your frustration, however I'm pretty sure this is a graphics driver problem. If your using an nVidia GeForce graphics card try some of the alternate drivers. The latest driver is not always the best. When you look at the background sky texture in the OpenGL preview is it "broken" and "patchy", almost as if every other triangle is missing? If so this may be indicative of a graphics driver issue. It will depend on the specific card your using but there are many tweaked drivers out there that can solve problems like these. Although I dont reccomend it my experience was that the broken texture went away when I upgraded to Vista 64 (don't even consider with less than 2gig ram). Another thing to try is turning off all antivirus, anti spyware background apps and seeing if the same issue still comes up. You could even try rendering in "safe mode" (F8 on reboot).
Lastly remember that Terragen is a work in progress, it has many bugs and unfinished features and isn't in its tin yet so it cant exactly do what it says on said tin ... if you get my drift. So why spend money now? Well it will cost a heck of a lot more to buy when its finished and we get to make suggestions and report bugs to planetside who DO take all this on board.
Second lastly, try posting some screen grabs (print screen) of the error, the text file that xp kindly offers to send to MS for you and possibly a screen grab of your render settings. As Calico said you'll NEVER need to set the quality above 1 and frankly I never go above 0.75 and the default AA.
Hope all this helps and good luck
Richard
I have already installed various versions of the drivers, as i said this is on a fresh install of windows with no other software running, as soon as i increase the resolution of render it will crash during render, it always gets about 75-80% then omes the crash, this is a brand new built pc which has been running various powerfull graphic applications like 3ds max , rhino, flamingo, so i do not expect this sort of error.
it is not overclocked or anything that would increase risk of crashing, this is the only time i have ever had this error after years with xp, the NTDLL.DLL VERSION IS 5.1.2600.2180
Okay, now that we know what version it is (relates to XP SP2 - 5.1.2600.2180), the only thing left is -
Post some screenshots of your error messages.
Post your render settings - all of your Quality tab render settings, including any changes on any of the tabs but the Quality tab.
We also need your TGD. I've often heard Oshyan say he can't do much without seeing these things firsthand.
I apologize for not being able to get to this message sooner. I was away for the weekend and had a large backlog of messages. I did also get your message to support but wanted to reply publicly here in case it will also help someone else.
First of all it would help to know the specific detail settings you are increasing and what values you are using. If it crashes at detail 1, AA 8 and GI 2/2, with resolution 1280x1024 then that definitely indicates a problem, and an unusual one at that. If you are using significantly higher settings it may simply be outside of reasonable limits.
One possible solution would be to exclude TG2 from the "Data Execution Prevention" function of Windows XP which we have seen to cause trouble in some applications, including TG2, though only under certain unusual circumstances. It seems very strange that it would occur so consistently for you, but it's worth trying in any case. Right-click My Computer, go to Properties then the Advanced tab. Click Settings in the Performance area and go to the Data Execution Prevention tab. Change it to "Turn on Data Execution Prevention for all programs except those I specify". Now add "tgd.exe" in your Terragen 2 Technology Preview install directory to the exceptions list and try rendering again. You don't need to worry that this will compromise your computer as the "protection" is erroneously being triggered in the default state anyway since it is supposed to only act on Windows programs and essential services and you are not turning it off for any of those, thus you are just as safe as before.
Once you get back to us with more info we will hopefully be able to help you.
- Oshyan