Planetside Software Forums

General => Terragen Discussion => Topic started by: Davoid on December 24, 2015, 11:32:05 AM

Title: still no license
Post by: Davoid on December 24, 2015, 11:32:05 AM
I am not here to complain, just to hopefully get a reply from Planetside as I have used there support request to ask  the question, but no reply. I purchased the Creative with Animation a couple of days ago, but have still not received the registration details. I did receive at the time of the order the email from Planetside that it had gone through. Was hoping to get the licensed version by Christmas.

David
Title: Re: still no license
Post by: Kadri on December 24, 2015, 01:07:45 PM
Have you tried it with this address?
support AT planetside.co.uk
Title: Re: still no license
Post by: Davoid on December 24, 2015, 01:33:08 PM
Hello Kadri,

I have just now sent an email using the support email address you noted, thank you for this. I had used the Planetside online contact form to try and contact them.

Thanks again,

David
Title: Re: still no license
Post by: Kadri on December 24, 2015, 01:40:06 PM
:) It is rare that thing like this happen. Oshyan or Matt are always around here.
They will see this post too most certainly. Hope it will get sorted out fast.
Title: Re: still no license
Post by: Davoid on December 25, 2015, 08:59:15 AM
All sorted now, got back from family Christmas dinner and all arrived, best present of the day. Thanks Planetside for this, happy camper again and looking forward to having some fun with the software  :)
Title: Re: still no license
Post by: Oshyan on December 25, 2015, 01:11:13 PM
Thanks for your patience. Merry Christmas!

- Oshyan