Maybe this isn't the correct section to post this but - has anyone purchased anything from XFrog and experienced what seems to me an unusual delay in getting the order? Like over 24 hours? I contacted their support team today and am still waiting.
Quote from: RichTwo on January 15, 2021, 04:04:20 PMMaybe this isn't the correct section to post this but - has anyone purchased anything from XFrog and experienced what seems to me an unusual delay in getting the order? Like over 24 hours? I contacted their support team today and am still waiting.
I tried to redownload my old purchase lately and I indeed did get a server error message. But I think it's been fixed by now.
Quote from: RichTwo on January 15, 2021, 04:04:20 PMMaybe this isn't the correct section to post this but - has anyone purchased anything from XFrog and experienced what seems to me an unusual delay in getting the order? Like over 24 hours? I contacted their support team today and am still waiting.
Last time I ordered stuff from Xfrog it took a week to get them to respond. It seems like their ordering system involves some manual tasks.
I made sure to download everything, and have backups because the links they send you will expire after about a year. They will generate new links for you if needed but it is a pain having to wait.
You can also get XFrog plants here on Turbosquid, and then you will always have access toy your purchased models instantly: https://www.turbosquid.com/Search/Artists/xfrog
I ordered a bundle. Almost $100. I'm about to go Pay Pal and tell them that I want a refund. That's a BS way doing business.
Quote from: D.A. Bentley on January 15, 2021, 07:09:14 PMYou can also get XFrog plants here on Turbosquid, and then you will always have access toy your purchased models instantly: https://www.turbosquid.com/Search/Artists/xfrog (https://www.turbosquid.com/Search/Artists/xfrog)
Least all the third party "Free" models were finally removed and Xfrog has a real presence there now.
And yes, I do believe the system is manually processed. I also put in word for you. A lot of systems are manual in small business when not working with third party catalogs etc that you're paying monthly/yearly for. Rest assured nothing shady is going on, and you will get your order processed.
Thanks Jordan. I'm just used to next day delivery. Like Amazon. ;D
Just stopped working for me as well... ::) I managed to download just one set. That's it.
I too got the server error message but had a message to say it is now back online. However, having managed to download the Windows program I now can't get it to install the .exe file.
Oh no! Well I put in word again. Should be handled ASAP.
It must have been a server problem. I got an email late last night saying the original email was resent, and now I have it. But it sure is taking a long time to extract...
The Archives are huge. Least ones I got.
Quote from: David on January 16, 2021, 09:56:25 AMI too got the server error message but had a message to say it is now back online. However, having managed to download the Windows program I now can't get it to install the .exe file.
Do you use antivirus? I wonder if the executable is being blocked for mot being signed?
I have Norton AV but it didn't give me any warnings or ask for my permission. The zip download took about 15 minutes for both folders, but that was because of the sheer size of them. And the files are being extracted just fine, but so s-l-o-w-l-y... It's my nap time anyway.
Quote from: RichTwo on January 18, 2021, 02:24:57 PMI have Norton AV but it didn't give me any warnings or ask for my permission. The zip download took about 15 minutes for both folders, but that was because of the sheer size of them. And the files are being extracted just fine, but so s-l-o-w-l-y... It's my nap time anyway.
You downloading the OBJ packs? Objects can be compressed in archives to make the archive much smaller. So each object has to be inflated ontop of extracted. I tend to use aggressive compression myself. Smaller files, but harder on end-users CPU.
Quote from: WAS on January 16, 2021, 01:44:40 PMOh no! Well I put in word again. Should be handled ASAP.
Hi WAS, I've still not heard a 'croak' from our friend XFrog. I've unzipped the program to the C-drive (Win10) as suggested, but it still won't execute. When Stewart originally replied he thought the problem might have to do with the anti-virus, but I just use the standard Win 10 security. I'm nervous about temporarily switching it off because last time I did that I had problems with other software. Do you have any suggestions please?
Quote from: David on January 21, 2021, 10:12:18 AMQuote from: WAS on January 16, 2021, 01:44:40 PMOh no! Well I put in word again. Should be handled ASAP.
Hi WAS, I've still not heard a 'croak' from our friend XFrog. I've unzipped the program to the C-drive (Win10) as suggested, but it still won't execute. When Stewart originally replied he thought the problem might have to do with the anti-virus, but I just use the standard Win 10 security. I'm nervous about temporarily switching it off because last time I did that I had problems with other software. Do you have any suggestions please?
You could try to just exclude the folder you have the files:
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26
I couldn't buy an upgrade for Hitfilm from my country. It was possible before. Don't know why they changed it.
Support said i could buy from a local seller. They wanted the same money like a first version. So no more Hitfilm for me.
Things like these sucks in these days of internet when you can buy nearly everything from anywhere.
Hi Kadri, Thank you for taking the trouble with your suggestion. I excluded the folder but sadly it didn't work, so I guess at least it shows the anti-virus isn't the issue?
Quote from: David on January 21, 2021, 10:12:18 AMQuote from: WAS on January 16, 2021, 01:44:40 PMOh no! Well I put in word again. Should be handled ASAP.
Hi WAS, I've still not heard a 'croak' from our friend XFrog. I've unzipped the program to the C-drive (Win10) as suggested, but it still won't execute. When Stewart originally replied he thought the problem might have to do with the anti-virus, but I just use the standard Win 10 security. I'm nervous about temporarily switching it off because last time I did that I had problems with other software. Do you have any suggestions please?
Can you right-click and go to properties, see if there is a "unblock" button. I have a feeling the executable is so old, and unsigned Win10 is just blocking it. Also you may try Windows XP compatibility mode under the compatibility tab.
Quote from: David on January 21, 2021, 10:12:18 AMQuote from: WAS on January 16, 2021, 01:44:40 PMOh no! Well I put in word again. Should be handled ASAP.
Hi WAS, I've still not heard a 'croak' from our friend XFrog. I've unzipped the program to the C-drive (Win10) as suggested, but it still won't execute. When Stewart originally replied he thought the problem might have to do with the anti-virus, but I just use the standard Win 10 security. I'm nervous about temporarily switching it off because last time I did that I had problems with other software. Do you have any suggestions please?
Are you having issues installing Xfrog, or running it after it has been installed?
If your installing it to Windows 10 it should go here by Default: C:\Program Files (x86)\Greenworks\Xfrog 3.5
Do you see the xfrog.exe file in that directory? If not you haven't installed it yet.
If what you have is still an unzipped .zip file, you would see a bunch of .cab files in your directory along with the xfrog setup exe. Is that what you have now?
Let us know and I can help you verify your files are not corrupted.
Derek
Quote from: D.A. Bentley on January 21, 2021, 02:21:57 PMIf your installing it to Windows 10 it should go here by Default: C:\Program Files (x86)\Greenworks\Xfrog 3.5
Do you see the xfrog.exe file in that directory? If not you haven't installed it yet.
If what you have is still an unzipped .zip file, you would see a bunch of .cab files in your directory along with the xfrog setup exe. Is that what you have now?
Thanks Derek and WAS for your suggestions.
I couldn't find an 'unblock' button but wasn't sure I was looking in the correct place.
Yes, I can see the .cab files, confirming that it hadn't installed. I finally had a reply from XFrog with the suggestion to install it in safe mode. He supplied a Win link showing the procedure;
Press the Windows logo key + R. Type msconfig in the Open box and then select OK. Select the Boot tab. Under Boot options, clear the Safe boot checkbox..... but that's all! There's nothing on how to install the program and then afterwards come out of safe mode. I don't feel competent 'diving under the hood' like this unless I can see the way back out again.
When you apply those settings, and restart, you will be in safe mode. From there you want to extract the xfrog software from its archive to say a folder on your desktop. Then head on in and double click the setup.exe and run through the setup process (assuming it runs). Once done, restart your PC and it should boot right back in normal mode.
Thanks WAS. I see from Derek's post that he's extracted the .exe to C:\Program Files (x86)\Greenworks\Xfrog 3.5. I'm guessing that the 'Greenworks' folder is of Derek's devising and isn't part of the XFrog setup. Heart in mouth I shall try this tomorrow morning and report back! Thanks again. D
Quote from: David on January 22, 2021, 04:45:45 PMThanks WAS. I see from Derek's post that he's extracted the .exe to C:\Program Files (x86)\Greenworks\Xfrog 3.5. I'm guessing that the 'Greenworks' folder is of Derek's devising and isn't part of the XFrog setup. Heart in mouth I shall try this tomorrow morning and report back! Thanks again. D
Yes, the Xfrog Setup if successfully run will install all the files in the above referenced directory.
Hurrah! It's finally working. Thanks for your help guys. ;)