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Planetside Software Forums

Support => Terragen Support => Topic started by: jhmart1 on June 18, 2023, 01:13:00 PM

Title: Maintenance Renewal Doesn't Work
Post by: jhmart1 on June 18, 2023, 01:13:00 PM
So, I just went in to purchase my Maintenance Renewal license. Clicked on Renew. Spent $89.00. Received the Downloads email. Clicked on the download links. The only thing it tells me is that my license key is expired and to renew my license key. Frustrated that I just spent money and I am being told that my license is still expired. What's going on?

Screenshot 2023-06-18 at 11.57.13 AM.png

Update: Not sure what was wrong, but Matt has corrected the issue.
Title: Re: Maintenance Renewal Doesn't Work
Post by: Matt on June 18, 2023, 06:17:41 PM
Sorry about this. We've corrected the license expiry date. Thanks for letting me know over on Discord that it's working correctly now!
Title: Re: Maintenance Renewal Doesn't Work
Post by: denders on August 20, 2023, 07:50:28 PM
I just renewed my license this evening. I seem to have the same problem. It shows the expiry date as February 2023.
Title: Re: Maintenance Renewal Doesn't Work
Post by: Kevin Kipper on August 21, 2023, 02:25:57 PM
Hi Denders,

I've addressed the Maintenance license renewal as of this morning.  If you run Terragen 4 again, it should locate the new license expiration dates and run without any problems.
Title: Re: Maintenance Renewal Doesn't Work
Post by: denders on August 21, 2023, 02:37:34 PM
Yup, all is good. Thank You!
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