Planetside Software Forums

Support => Terragen Support => Topic started by: RichTwo on June 21, 2025, 11:43:55 AM

Title: Planetside Software website down?
Post by: RichTwo on June 21, 2025, 11:43:55 AM
It's me again... My old computer finally bit the dust, and I've bought a brand unit, Windows 11 and all. Terragen wasn't transferred by One Drive over from the old one, so I'm having to reinstall. I retrieved the license key, or so I hope, and I should be set.  But I get the message "Error establishing a database connection" when I try to connect. Any other website opens all right. Is the site down right now? I don't want to believe it's my brand-new computer...
Title: Re: Planetside Software website down?
Post by: Doug on June 21, 2025, 01:58:23 PM
i see it as down also
and one of my posts seems to have disappeared
something is going on
Title: Re: Planetside Software website down?
Post by: raymoh on June 21, 2025, 02:02:27 PM
Similar here: After renewing my license without any problems in mid-May, I suddenly receive a message today that my license has expired since 2021 (!).
Planetside probably has a data issue. I'll just wait...
Title: Re: Planetside Software website down?
Post by: RichTwo on June 21, 2025, 02:50:43 PM
Well, It's back up here, but no link for the download?  I'll take sides with Raymoh and wait it out...
Title: Re: Planetside Software website down?
Post by: Matt on June 21, 2025, 03:54:24 PM
Hey guys,

The website was down for a bit. We are still in the process of bringing everything back online. There may be some issues with license checks and downloads until this is resolved. Your licenses are fine, we just need to get all the systems back online. Thanks for your patience.
Title: Re: Planetside Software website down?
Post by: Matt on June 21, 2025, 07:18:21 PM
We're back. If you have any issues with the website, downloads, licenses or anything else, please let us know.
Title: Re: Planetside Software website down?
Post by: raymoh on June 22, 2025, 01:09:02 AM
Thank you for your efforts, my license is working again.