Planetside Software Forums

Support => Terragen Support => Topic started by: folder on September 08, 2017, 07:22:10 AM

Title: Unable download tg 4 lic filemst
Post by: folder on September 08, 2017, 07:22:10 AM
Trying to dl tg 4 pro. Lic. File  msg said Dls had expired. Can you send a new r8le
Title: Re: Unable download tg 4 lic filemst
Post by: Tangled-Universe on September 08, 2017, 03:33:43 PM
I would send an e-mail to support at planetside.co.uk with these kind of requests.
Not only will they immediately see which e-mail address it needs to be send to, it's also more likely they can act quicker compared to getting online here and figuring out how and what.

Cheers,
Martin
Title: Re: Unable download tg 4 lic filemst
Post by: Oshyan on September 08, 2017, 09:01:41 PM
Martin is indeed correct. However I can say that the only time you get the "expired" message is when you are trying to download from the links sent in your original purchase email. For various security and update reasons these links do expire, but you can always download your license key and current downloads from the My Account area of our website after logging in. http://planetside.co.uk/my-account/

If you get a message saying you have exceeded the number of downloads for your license key, then you should contact us for resolution at the above email that Martin mentioned.

- Oshyan
Title: Re: Unable download tg 4 lic filemst
Post by: folder on September 10, 2017, 03:34:10 PM
used the link  told I had my download limit
Title: Re: Unable download tg 4 lic filemst
Post by: Oshyan on September 11, 2017, 04:58:25 AM
That's strange, if it's the license I think it is, you should have 4 more activations. Please send an email to the above address with your license key *text* and the location where you are attempting to download and we can look into it further.

- Oshyan