Planetside Software Forums

Support => Terragen Support => Topic started by: raymoh on May 17, 2020, 12:13:27 PM

Title: License Key
Post by: raymoh on May 17, 2020, 12:13:27 PM
My Terragen-Maintenance has renewed itself automatically yesterday. So far so good, but I haven't received a new license key yet and Terragen shows in the license information: "Maintenance days remaining: 0". Already last year there were problems, until Oshyan finally had to issue me a new key manually. But this should happen automatically, right?
Title: Re: License Key
Post by: Matt on May 17, 2020, 01:19:53 PM
I'm looking into this now. Somehow your subscription payments have become disengaged from your license. I'll resolve this and get back to you as soon as possible.
Title: Re: License Key
Post by: Matt on May 17, 2020, 01:35:42 PM
Your license key beginning with 'a1f' is working and shows a maintenance date of 2021-05-16. This is the license that was generated with your original 2018 maintenance purchase.

The newer license that was generated manually last year (beginning with '236') was not updated.

Please download a new license key for the license beginning with 'a1f'. You can find the full license code in your online account at https://planetside.co.uk/my-account/ and then generate the key file at https://planetside.co.uk/key-file-for-terragen-4/
Title: Re: License Key
Post by: raymoh on May 17, 2020, 02:11:17 PM
Bingo, it worked! Thanks Matt.
Title: Re: License Key
Post by: Matt on May 17, 2020, 02:43:57 PM
Great :)