Planetside Software Forums

Support => Terragen Support => Topic started by: WAS on July 27, 2021, 07:45:21 pm

Title: Terragen 4.5.60 Installer Blocked
Post by: WAS on July 27, 2021, 07:45:21 pm
Just a heads-up 4.5.60 is blocked from installs. Users will need to manually unblock it.

For those users, click More Info, and you should be able to run it depending on your user rights. If not, you can run it as an elevated users to access the run button in More Info.

You can also right-click the exe, head to properties, and checkmark the "Unblock" checkbox.
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: Dune on July 28, 2021, 01:47:17 am
I had no trouble, installed right away. But sometimes you have to really dig deep to find what causes something to fail. Very frustrating.
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: WAS on July 28, 2021, 12:29:01 pm
Yeah, windows 10 has "smarter" security. Any file created on another windows system without a trusted certificate will be blocked, as thats usually how every virus is made, just on another PC without being signed.
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: crisb on July 28, 2021, 03:26:48 pm
Hello all,

Yup, it's a thing, and quite random it seems, but Matt is aware and looking at a solution.

Cheers,

Cris
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: Matt on July 28, 2021, 04:09:54 pm
This will happen whenever a download is relatively new and hasn't been downloaded by a large number of people yet. It's not clear how long or how many downloads it takes before Microsoft decides something is safe.

I use a code signing certificate to sign the self extracting .exe as well as the installer.msi and setup.exe that are extracted from it. There are now two grades of certificate, however, and Microsoft is still a little bit cautious with the type that I am using at the moment. These warnings should go away after enough people have downloaded it.
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: WAS on July 28, 2021, 05:39:39 pm
Which also relies on Windows Defender being active and it's file submission not blocked by firewalls. Most people have third party antivirus like me, which doesn't work in conjunction with Windows Defender and disabled the services altogether.

Also, if it's a self-signed certificate, I don't think it matters, as it will always be blocked as people should always check it against the key, as anyone can self-sign and add whatever bunk meta.
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: Matt on July 29, 2021, 03:02:02 am
It's signed with an OV Code Signing Certificate certified by Sectigo (formerly Comodo).
Title: Re: Terragen 4.5.60 Installer Blocked
Post by: WAS on July 29, 2021, 12:28:56 pm
Ah so yeah its just windows defender submission. May be worth getting extended validation so this isn't even an option. While I am sure a lot of us will install and no doubt unblock it with smart screen, I do wonder if it impacts new users and perceived reputation of planetside. I know if I wasn't already part of the community I wouldn't install it, and would have no idea it's just because it's a new EXE, but would be wondering what phishy stuff is going on. Especially if I was a user that has no idea about comparing files and such or competently checking them at risk of a PC.