account password

Started by mindsap, August 17, 2013, 11:19:53 pm

Previous topic - Next topic

mindsap

I know I went through this before when I upgraded, and you sent me a password to log in to my account.  I changed my password before I exited.  Now when I go to log in it won't accept my new password and when I request my password to be sent to me but I never get a responce email.

Regards Jim
Once a King always a King but once a night is enough...

Oshyan

I have reset your password to the same one we went you on August 1st when you first had this problem. Hopefully you kept that email.

- Oshyan

mindsap

Thankyou  Oshyan

I did keep that one.

I hope it works.
Once a King always a King but once a night is enough...

mindsap

I tried the one you sent me on July 29th.  It does not work either.

Jim
Once a King always a King but once a night is enough...

Oshyan

I just tested it again and it works fine. I'll re-send it to you through the support email (which is the better place to contact us about account issues by the way, in case anyone else sees this in the future - support AT planetside.co.uk).

- Oshyan

mindsap

It works now or should I say I finally got it right.  I must of copied an extra space when I pasted it in.  Wow it's no fun getting old.

Thanks again
Jim
Once a King always a King but once a night is enough...

Oshyan

Glad you got it working. :)

- Oshyan