TG 3 startup crash

[plugsnpixels]

Upon opening TG3 I am getting a crash error (OSX 10.9.1). TG seems to be trying to open a sample file I looked at last time I launched it, and cannot find what it needs so throws an error and crashes after I click OK.

I deleted the TG2 folder and it did not help.

I would like to launch TG fresh and have trashed the .plist files, but this scene keeps trying to open.

How would I reset it?

[attachimg=1]

Process:         Terragen 3 [10640]
Path:            /Applications/Terragen 3/Terragen 3.app/Contents/MacOS/Terragen 3
Identifier:      uk.co.planetside.Terragen-3
Version:         v3.0.10.0 (1.0)
Code Type:       X86-64 (Native)
Parent Process:  launchd [299]
Responsible:     Terragen 3 [10640]
User ID:         501

Date/Time:       2014-01-14 12:37:32.534 -0800
OS Version:      Mac OS X 10.9.1 (13B42)
Report Version:  11

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000e0

VM Regions Near 0xe0:
-->
    __TEXT                 0000000100000000-0000000100001000 [    4K] r-x/rwx SM=COW  /Applications/Terragen 3/Terragen 3.app/Contents/MacOS/Terragen 3

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   uk.co.planetside.trlib           0x000000010001f7d8 trBase::SetName(trString) + 40
1   uk.co.planetside.tglib           0x0000000100f0fb36 TG2Core::OpenHelpForNode(trString const&) + 86550
2   uk.co.planetside.tglib           0x0000000100f15c15 TG2Core::OpenHelpForNode(trString const&) + 111349
3   uk.co.planetside.tglib           0x0000000100f196e3 TG2Core::OpenHelpForNode(trString const&) + 126403
4   uk.co.planetside.tglib           0x0000000100e748a1 non-virtual thunk to juSceneMaker::~juSceneMaker() + 10897
5   uk.co.planetside.tglib           0x0000000100e7c866 non-virtual thunk to juSceneMaker::~juSceneMaker() + 43606
6   com.jomeder.UCMessengerLib       0x0000000101790f26 UnderC::UCMessenger::SendAMessage(UnderC::UCMessage&) + 286
7   com.jomeder.UCMessengerLib       0x000000010179156e UnderC::UCMessenger::SendAMessage(unsigned int, void*) + 40
8   com.apple.Foundation             0x00007fff85f50094 __NSFireTimer + 96
9   com.apple.CoreFoundation         0x00007fff84277724 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
10  com.apple.CoreFoundation         0x00007fff8427725f __CFRunLoopDoTimer + 1151
11  com.apple.CoreFoundation         0x00007fff842e876a __CFRunLoopDoTimers + 298
12  com.apple.CoreFoundation         0x00007fff84232aa5 __CFRunLoopRun + 1525
13  com.apple.CoreFoundation         0x00007fff84232275 CFRunLoopRunSpecific + 309
14  com.apple.HIToolbox              0x00007fff8acc7f0d RunCurrentEventLoopInMode + 226
15  com.apple.HIToolbox              0x00007fff8acc7cb7 ReceiveNextEventCommon + 479
16  com.apple.HIToolbox              0x00007fff8acc7abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
17  com.apple.AppKit                 0x00007fff868d828e _DPSNextEvent + 1434
18  com.apple.AppKit                 0x00007fff868d78db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
19  com.apple.AppKit                 0x00007fff868cb9cc -[NSApplication run] + 553
20  uk.co.planetside.tglib           0x000000010120f611 UnderC::UCEventManager::Run() + 123
21  uk.co.planetside.tglib           0x0000000101252a16 UCMain(int, char const**) + 244
22  uk.co.planetside.Terragen-3      0x0000000100000d89 0x100000000 + 3465
23  uk.co.planetside.Terragen-3      0x0000000100000d48 0x100000000 + 3400

[jo]

Hi,

First off, this problem isn't because TG is trying to load a previously opened scene. TG doesn't do that. It will load fresh every time.

From the dialog screenshot you posted it looks like something is seriously messed up with your copy of TG3. I would suggest you delete the TG3 application (Terragen 3.app) and then install fresh from the disk image. Let me know how you get on. You can email me at jomeder@planetside.co.uk if you like.

Regards,

Jo

[plugsnpixels]

Hi Jo, thanks for your reply!

I managed a screenshot during the split second TG3 was up before the crashes; maybe it can help.

BTW, I launched 2 different copies of TG3 with the same results, one already in the Applications folder and one from an external drive software archive backup.

I went to a different computer and launched a second backup copy of TG3 with the same crash.

Finally, I downloaded a fresh copy from Planetside onto the second computer, still getting crashes.

[jo]

Hi,

Are you getting the same dialog with the same text each time?

The screenshot confirms what the dialog is saying, thanks. It's crashing because it hasn't been able to load one of the important plugins.

This is a very unusual problem, even more so as it's happening on different machines. Is your second computer running OS X 10.9.1. as well?

One thing which might help is to reset the Launch Services database. I'm not 100% sure it will help but it's something to try. This will probably change any custom file associations you've set up and maybe effect any custom icons you're using. There is a post on Apple's support forums showing how to do this using the Terminal on Mavericks:

https://discussions.apple.com/message/23607344#23607344

It's in the second post. If you try to copy and paste the text of the terminal command just check it doesn't have any spaces where there should be any. For example when I tried it one part said "fram ework" instead of "framework". I would restart after doing it.

Regards,

Jo

[plugsnpixels]

Yes, 9.1 on both systems I tried.

I just brought my software backup drive out to a computer lab with an iMac running 10.8.5 (never ran TG on it) and got the same results.

BUT: I detached the drive (license file was automatically saved) and downloaded a new copy of TG3 (not the demo) via Macupdate.com. Copied it to the Applications folder, and this time no error.

I also did the same on the other 2 iMacs that had the problem, and again, no errors!

Does MU have a different copy than Planetside? FWIW, MU listed TG3 today like it was updated, but I don't think it was since October, right?

I will replace my backup copy with the MU version as well.

[jo]

Hi,

Well, that's exceedingly weird. I've tried downloading from the Planetside site on OS X 10.9.1 to check if the download was corrupted but it's fine. I don't think it's an application code problem, I think it's either the application you have was corrupted or it was something like the Launch Services database.

I don't know how MacUpdate got their copy but you're right that it hasn't been updated since October.

I take it you were launching the app via double clicking the application directly? Or were you doing it some other way (Launchpad, Spotlight, double clicking a document etc.)?

Regards,

Jo

[plugsnpixels]

I was both launching from the Dock and double-clicking directly.