Visual C++ 2015-2019 Redistributable Runtime Libraries (x64) has failed to insta

[D.A. Bentley (SuddenPlanet)]

How to get Terragen 4.5 Installed if you get this error?  I shouldn't have to uninstall newer versions of Visual C++ Runtimes.  Other programs need the newer versions, so...

Error:

Component Visual C++ 2015-2019 Redistributable Runtime Libraries (x64) has failed to install with the following error message:
"Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. "

The following components failed to install:
- Visual C++ 2015-2019 Redistributable Runtime Libraries (x64)

[WAS]

Try uninstalling the version you have and let it install the version it needs. Hopefully doesn't conflict with other stuff you use.

[D.A. Bentley (SuddenPlanet)]

From looking at what I have installed now there is nothing newer, and I already have C++ 2015-2019 Installed which is what TG uses.

I think the TG Installer needs to be smarter, or needs a bypass C++ Runtime option.

[WAS]

Yeah, this is exactly what happened to me, there was no newer build, just older ones. I had a whole PC meltdown after letting the installation do it's thing, so many weird errors.

[D.A. Bentley (SuddenPlanet)]

OK, well I got TG 4.5 installed on two of my render nodes, but still stuck with 4.4.67 on my main Workstation.  Don't want to mess with VC++ stuff right now and mess something up.

[Matt]

Can you send us the complete log? At the moment it's not clear to me why the installer would try to install these runtimes when you already have a newer version installed, but the log might shed light on this.

[D.A. Bentley (SuddenPlanet)]

Can you send us the complete log? At the moment it's not clear to me why the installer would try to install these runtimes when you already have a newer version installed, but the log might shed light on this.

Where would the log you need get generated?  I'll look for it, and if it not there I can try installing again to see if the log gets generated.

[Matt]

Where would the log you need get generated?  I'll look for it, and if it not there I can try installing again to see if the log gets generated.

I think it gives you a link to the log if there is a problem. Unfortunately I don't remember where these logs are stored because I was following the links. If you don't mind, try installing again and look out for this link.

[D.A. Bentley (SuddenPlanet)]

I got the log file.  

I'll email it to support.

Thanks,

Derek

[D.A. Bentley (SuddenPlanet)]

Just following up on this issue.  I did find a fix, and it was pretty easy.

All I had to do was go into the Windows Control Panel where you would normally Uninstall Programs:
Control Panel\Programs\Programs and Features

Then right-click on these to Uninstall, but choose the "Repair" option instead of uninstall.


I did the Repair on both the x86 and x64 versions, but I suspect I only needed to Repair the x64 version which Terragen uses.
After I did that Terragen 4.5.56 installed as normal.

[Matt]

Glad to hear that! Thanks for letting us know what the solution was.