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Unable to find a valid license key
Unable to find a valid license key
Started by DutchDimension, February 22, 2023, 11:33:21 PM
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DutchDimension
Member+
Posts: 90
Senior Concept Artist @ Tencent Japan
Location: Tokyo, Japan
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Unable to find a valid license key
February 22, 2023, 11:33:21 PM
Hi all, long time no see.
So I recently decided to re-visit some of my own personal TG scenes after not having touched them for many years.
Installed the most recent version of TG I have a license for (Terragen2MacDeep2540) and copied my license key file into the installed folder as instructed: (/Applications/Terragen\ 2\ Deep\ Edition) and tried to start up the application.
This is what I saw:
Not what I was hoping to see.
Any idea what's going on here? I would appreciate the help.
Thank you.
Hannes
1k+ Member
Posts: 6,641
Location: Germany
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Re: Unable to find a valid license key
#1
February 23, 2023, 01:29:02 AM
Hi again!!
I don't have a Mac, but have you tried to point to your key file from within TG? Maybe you put it in the wrong place, so if you go to Help/Add License Key File, does it work then? If not, you'll have to contact support I'm afraid.
DutchDimension
Member+
Posts: 90
Senior Concept Artist @ Tencent Japan
Location: Tokyo, Japan
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Re: Unable to find a valid license key
#2
February 23, 2023, 01:30:44 AM
HI Hannes,
I should have mentioned that Terragen doesn't start up. It halts at this error dialog.
Dune
Fluent in Terragen
Posts: 19,918
Location: Netherlands
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Re: Unable to find a valid license key
#3
February 23, 2023, 02:11:15 AM
I'd send a mail to Planetside. At least it should work in 'free mode'. Or reinstall?
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DutchDimension
Member+
Posts: 90
Senior Concept Artist @ Tencent Japan
Location: Tokyo, Japan
Logged
Re: Unable to find a valid license key
#4
February 23, 2023, 06:43:30 AM
I just sent a mail
to support@planetside.co.uk
Lets see if they can help.
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