Just to stay correct: The section is called "Terragen 2 Support". It doesn't say "Planetside staff support".
It means that if you have a problem with TG2, you can get help and support in this section, it doesn't state who gives the support.
Furthermore, are there many cases where the input from the Planetside staff were absolutly neccisary? (Ofcourse there are, but a lot of problems can be solved between users, because this is a very helpfull community.)
I think it's a good thing that we can solve problems without the staff, so that they have the time to fix the really bad stuff and implement new things. Besides that, Oshyan has been very helpfull.
But that's not really what this was about... Pure technical, the name of the section is not really wrong.