Planetside Software Forums

Support => Terragen Support => Topic started by: Olivier on July 17, 2007, 08:42:48 am

Title: Register's problem
Post by: Olivier on July 17, 2007, 08:42:48 am
First... Sorry for my bad english but i French.

Hello,
I register for Terragen using my credit card (11/Jul/2007).
I not receiving my Key file and I not have response at mail send to registrations@planetside.co.uk

What I have to do ?

thanks.
Title: Re: Register's problem
Post by: Oshyan on July 17, 2007, 01:20:00 pm
Hi Olivier,

Usually response time from registrations@planetside.co.uk should only be 1 or 2 days. It's possible your message(s) have been accidentally sorted as spam. I will check into the problem for you and make sure you get your key file as soon as possible.

- Oshyan
Title: Re: Register's problem
Post by: Olivier on July 22, 2007, 02:32:15 am
Hello,

I did not always receive anything.

What do I have to make?
Title: Re: Register's problem
Post by: jmclusky on July 22, 2007, 01:35:06 pm
Quote from: Olivier on July 22, 2007, 02:32:15 am
Hello,

I did not always receive anything.

What do I have to make?


Hi Olivier,

I handle registrations - I did send you your key on the 11th and unfortunately my email provider marked your emails to me as spam.  I suspect that something similar happened to your key.

I've sent you a new copy of the key by email but thought I should post here as well in case you still have problems receiving emails.
Title: Re: Register's problem
Post by: Olivier on July 22, 2007, 02:31:10 pm
I received your last email. I await the key impatiently.
Title: Re: Register's problem
Post by: Olivier on July 23, 2007, 06:40:44 am
As announced before I received your email but still not the key...

however, I always consult my emails in the file spam.
Title: Re: Register's problem
Post by: jmclusky on July 24, 2007, 02:34:55 am
Hi Olivier,

Hopefully you should now have your key.  Please let me know if you have received it!

John
Title: Re: Register's problem
Post by: Olivier on July 24, 2007, 06:19:34 am
Hi,

I received my key. Thank you very much.

Olivier.