Hi Bob,
Just noticed that this problem has set here long enough and you haven't receive a response from Planetside about your problem. I know from talking to you on the phone every couple of days that you have tried everything suggested and then some. This seemingly lack of concern for your problem sends me a bad message. What the hell is going on here?? You have been a TG user for a long time and have done this software company great justice with your Superb landscape creations. I feel if anyone deserves help, you certainly do. Not trying to stir things up, or maybe I am because this irritates the hell out of me. If this is a Bug, tell us it's a Bug, if it's something we are doing wrong please tell us how to do it correctly. Is that so hard to do?
I guess this will get me in trouble because anytime something negative is said about Planetside the "Yes Men" get their dander up and run to the rescue. So be it! But let me warn you, there's no viable excuse as far as I'm concerned for this behavior. When Customer support goes out the window so do Customers. And let me make it perfectly clear, Bob didn't know I was going to post this complaint so don't be upset with him, this is all my doings. No I'm not a yes man nor very diplomatic, I just tell it like I see it. Something not many have Balls enough to do.
Sorry Bob, I just had to say something.
Jay