Contact attempt

Started by EdBardet, December 12, 2013, 09:51:51 pm

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EdBardet

I attempted to contact thru the Planetside contact and the security word was never accepted. I downloaded my update of pro to pro + animation and cannot seem to get it working. Any special process?
Thanx,
Ed

Oshyan

In what way is it not working? You should have recieved a new key file, all you should need to do is replace it in your Terragen install using the "Add License Key File" option from the Help menu.

- Oshyan

EdBardet

Oshyan-
Ah-ha - therein lies the problem - never got a new key file.
Ed

EdBardet

It may be a email problem - if my memory serves me, which it usually does not, we had problems before. When I send a contact e-mail with 'send a copy to me' checked, I never get a copy. I believe the last time the file had to be sent directly to me at knotian@comcast.net and not through the site or forum. There seems to be some quirk only with TG related sites.

Are you still mad at the colonialists? :)

Ed

EdBardet

Thanks to all -
I received the e-mail today.
Ed

Oshyan

Glad to hear it. Indeed there seem to be deliverability issues to you. Perhaps more aggressive mail filtering by Comcast.

- Oshyan