Register's problem

Started by Olivier, July 17, 2007, 08:42:48 am

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Olivier

First... Sorry for my bad english but i French.

Hello,
I register for Terragen using my credit card (11/Jul/2007).
I not receiving my Key file and I not have response at mail send to registrations@planetside.co.uk

What I have to do ?

thanks.

Oshyan

Hi Olivier,

Usually response time from registrations@planetside.co.uk should only be 1 or 2 days. It's possible your message(s) have been accidentally sorted as spam. I will check into the problem for you and make sure you get your key file as soon as possible.

- Oshyan

Olivier

Hello,

I did not always receive anything.

What do I have to make?

jmclusky

Quote from: Olivier on July 22, 2007, 02:32:15 am
Hello,

I did not always receive anything.

What do I have to make?


Hi Olivier,

I handle registrations - I did send you your key on the 11th and unfortunately my email provider marked your emails to me as spam.  I suspect that something similar happened to your key.

I've sent you a new copy of the key by email but thought I should post here as well in case you still have problems receiving emails.

Olivier

I received your last email. I await the key impatiently.

Olivier

As announced before I received your email but still not the key...

however, I always consult my emails in the file spam.

jmclusky

Hi Olivier,

Hopefully you should now have your key.  Please let me know if you have received it!

John

Olivier

Hi,

I received my key. Thank you very much.

Olivier.