Our Terragen Accounts

[rcallicotte]

I'm sure I'm not the only one who wonders this, but when I go into my new account page for my orders I see this - "You have not made any previous orders!"  lol  Well, I'd rather not have that in my records, if it's possible Planetside can verify in my account that I made the transactions and orders for the previous TG and TG2.  I hope to have an account that shows everything we've done.  Is this going to be possible? 

I'm not worried about anything else; just that your records will show I've been around and we made the deals.  I hope you understand this isn't an urgent request nor am I worried.  But, in a month or two, I will worry if the previous transactions aren't listed in My Account information. 

Hope you don't dig into about it now and I'll happily remind you later, if you like.  I know this new release is taking all your time, etc.  But, this is all part of good business and I expect it in the days ahead.

[reck]

I think I remember reading that Oshyan had confirmed that your login doesn't currently show past transactions and it may\will get added in the future.

[Oshyan]

This is a completely new system, it's not intended to show past records at this time, only to give you the correct discounts for *future* purchases (well, and to give a better store experience overall, provide for multiple payment options in a single interface, a whole raft of other improvements for us in the back end...). We'll be very specific and clear about what it *does* do for the end user and if we ever add older records to it, we'll let you know. For the moment it's accomplishing its main purposes.   (we do of course maintain your old records, just in a different system that's not exposed to the user, nor easy to make so)

- Oshyan

[rcallicotte]

What I thought was happening.  Thanks for explaining, Oshyan (and reck). 

...nor easy to make so)

- Oshyan

[mash]

Hi, If we haven't recieved our updated account password yet should we email you or just wait a few more days?
I know from experience how busy and hectic things can be with a software release.
thanks,
Michael

[Oshyan]

Please email if you haven't received your registration email. They all went out in a short period a couple days ago, they should have been received (or dropped into your spam folder ) by now.

- Oshyan

[Zairyn Arsyn]

just noticed the "New User Details" message in my inbox, except the username isn't my name (real name), right email address just not my name.

i'm guessing this because i had Terragen was purchased for me, i didn't have a card at the time.