Quote(by the analogy, asking for a new cheeseburger because they messed up the first one, and then actually receiving one), then it might be fine.
The thing is, once you complain about your 'cheeseburger', do you get a humble apology and a perfect replacement as compensation or, does the patty-flipper spit in it, for your trouble?
There's a thing called diplomacy, that goes a long way when there are disgruntled parties, on either side.
Many are annoyed about the delay (and the possibility in their minds, that their purchased hamburger is never coming!), but a fussy customer rarely recieves the courtesy
they feel they are due, it's nice to be nice in other words.
PS clearly have the patience for their product but, do they have the tolerance for the near-abuse in some of these threads? Yup, they've f*cked up by releasing dates when they could have waited but, I believe they are working hard for it, their mistakes are known to them better than known to us because, their own reputations are resting on this. Life/reputations/Christ, mental health even, can be broken after so much pissing and moaning is directed towards you. Over $200/£100? Would you break lifes/companies for that when they are clearly still trying to meet your demands?
Matt's doing well not to have just pulled the plug on this forum(or the entire project). Or said
'Right, let's get me a gun, this isn't worth it!' Then, maybe, once the burger company's done a runner with your $200 and abandoned you at the counter, there'd be a right to call him a fraudster, theif, etc.
Not when the poor guy's drowning in a sea of fussy customers and
still trying(for his benefit AND yours) to tread water. Jo has even said, in this thread, that this is doing his BP no good! C'mon, those guys aren't here to bring their personal lifes into
this, we're all lucky their still taking this into their
lives though! I don't know that I'd want to stick with it.
PS have not done a runner with anyones money. They are still here and working through it. No one wants TG2 more than them, I'm assuming. This is a public place, and surely, their lives/reputations would be finished in this business, were they to run.
Maybe though, I'm the fool. Some people/companies DO take your trust for weakness.
And ones like me, who still believe that a man's word is his bond, are usually the ones that end up standing at the counter, smiling politely, twiddling thumbs patiently, as the numbers of staff behind the counter first begins to dwindle, tapping my fingers now, and glancing more often with each minute at my watch, as the cleaner comes in with his mop, then realising there's no one here but me...
I don't see that happening here but, maybe I am the fool... At least I've not bought it yet!
Everyone's unhappy with the wait, I do appreciatte the pre-purchaser's anguish in all of this but, hostility really makes things worse all round for everyone, is my point.
