Yes, the problem is that not everything reported is a bug. The way it works now - which seems quite effective - is that bugs and problems can be reported in the support forum and discussed. Then if they do turn out to be issues, we enter them into the bug database and they are eventually addressed. The benefit is that there can be discussion on potential issues to narrow it down and determine if it's really a problem, without cluttering up the bug system with that discussion.
- Oshyan