Tiered Pricing FAQ

Frequently Asked Questions about the Price Tiers

Choosing Your Price Tier

What pricing tier should I choose to pay?

Is the license considered to be for individual use or company use?
- The license is considered to be for company use if the license is purchased by a company or will be owned by a company or run on company owned or rented hardware; otherwise the license is considered to be for individual use.
If the license is considered to be for individual use according to the above criteria:
- You can choose “INDIE 50” if the user’s total income over the last 12 months was less than or equal to $50,000.00 when converted to US Dollars.
- You can choose “INDIE 100” regardless of income.
If the license is considered to be for company use according to the above criteria:
- You can choose “INDIE 100” if the company’s annual gross revenue was less than or equal to $100,000.00 when converted to US Dollars.
- You can choose “SMALL CO” if the company’s annual gross revenue was less than or equal to $10 million when converted to US Dollars.
- You can choose “MID CO” if the company’s annual gross revenue was less than or equal to $1 billion when converted to US Dollars.
- Choose “LARGE CO” if the company’s annual gross revenue was greater than $1 billion when converted to US Dollars.

Switching from Old Prices to New

I have an existing subscription of Terragen Creative or Terragen Professional and don’t want to change it. Do I need to do anything?

No. Your existing subscription will remain in effect and continue to auto-renew at its current price, as long as it is not canceled by you.

I have an existing MONTHLY or QUARTERLY SUBSCRIPTION to Terragen Creative or Terragen Professional. Can I take advantage of the new pricing?

You can take advantage of the new pricing the next time your subscription renews.

Please cancel your current subscription so it doesn’t auto-renew. Your license will remain valid until the current subscription period ends.
When the current subscription period ends, purchase a new subscription based on the pricing tier that applies to you.

We are unable to provide refunds for monthly or quarterly subscriptions.

I have an existing subscription but want to take advantage of the new pricing the next time my subscription renews. What should I do?

Cancel your existing subscription so that it will not auto-renew. Your license will remain valid until the existing subscription expires.
Once your existing subscription expires, choose the pricing tier that applies to you and purchase a new monthly, quarterly (where applicable), or annual subscription to Terragen Professional Subscription.

I have an existing ANNUAL SUBSCRIPTION of Terragen CREATIVE which was purchased or renewed this year. Under the new pricing structure I can get Terragen Professional Subscription for a lower cost. Can I take advantage of the new pricing and switch to a Terragen Professional subscription?

We are happy to help you switch over to a new Professional Subscription so that future renewals will be at the new price. Please contact support@planetside.co.uk and provide them with your license numbers and pricing tier that applies to your situation. Although we can’t provide a refund, subscriptions which were renewed in the last 12 months may be eligible for an extension of the license expiry date, depending on the pricing tier that applies to you and the amount of time remaining on your subscription. In some cases there may be a fee for the upgrade from Creative to Professional, depending on the pricing tier that applies to you and the amount of time remaining on your subscription.

I have an existing ANNUAL SUBSCRIPTION of Terragen PROFESSIONAL which was purchased or renewed this year. Can I take advantage of the new pricing?

I have already purchased or renewed a MAINTENANCE subscription for my CREATIVE perpetual license this year at a higher price point than the new pricing structure, but would like to take advantage of the new pricing. What should I do?

We are happy to help you switch over to a new Professional Maintenance subscription so that future renewals will be at the new price. Please contact support@planetside.co.uk and provide them with your license numbers and pricing tier that applies to your situation. Although we can’t provide a refund, Creative Maintenance subscriptions which were renewed in the last 12 months may be eligible for an extension of the maintenance expiry date, depending on the pricing tier that applies to you and the amount of time remaining on your subscription. In some cases there may be a fee for the upgrade from Creative to Professional, depending on the pricing tier that applies to you and the amount of time remaining on your subscription.

I have already purchased or renewed a MAINTENANCE subscription for my PROFESSIONAL perpetual license this year at a higher price point than the new pricing structure, but would like to take advantage of the new pricing. What should I do?

We are happy to help you switch over to a new Maintenance subscription so that future renewals will be at the new price. Please contact support@planetside.co.uk and provide them with your license numbers and pricing tier that applies to your situation. Although we can’t provide a refund, Professional Maintenance subscriptions which were renewed in the last 12 months may be eligible for an extension of the maintenance expiry date.

I have already purchased a PERPETUAL license of Terragen 4 Creative or Terragen 4 Professional this year at a higher price point than the new pricing structure. Can I get a partial refund to take advantage of the new pricing structure?

Although we can’t provide a refund, perpetual licenses of Terragen 4 purchased March 01, 2023 through November 15, 2023 may be eligible for an extension of the license’s Maintenance expiry date. Please contact support@planetside.co.uk and provide them with your license numbers and the new pricing structure tier that applies to your situation.